Frequently Asked Questions
What is Camden Market?
Camden Market is a diverse community of creative sellers, street food traders and independent stores next to the Regent’s Canal. Open every day, we have over 1,000 places to shop, eat, drink and dance in our historic Central London location.
When are you open?
We’re open 7 days a week from 10am to 6pm including all bank holidays, and we also open some evenings – check our events page for details. The only day of the year we’re closed is Christmas Day.
If you’re coming for a particular shop, stall, restaurant or bar, it’s best to double-check with them in advance, as opening hours can vary slightly from business to business.
How do I get to Camden Market?
Camden Market has a few entrances off Chalk Farm Road. To find out how to get to Camden Market by train and bus, click here.
What is the difference between the different Camden Market locations?
Camden Market is one market with four main entrances: Camden Market Camden Lock, Camden Market Camden Lock Place, Camden Market The Stables and Camden Market North Yard.
Stall & Shop Enquiries
How do I apply to join Camden Market as a trader?
We do all we can to make the application process as easy as possible. All you have to do is fill in the online form, including as much detail about your business as possible.
To apply to join Camden Market, click here.
Can I change my order?
Sorry, no. We can’t make any changes to your order once it is in our system including amendments to the delivery address or payment details.
If you catch us before your order has been processed, we can cancel it. Please contact our customer care team on +44 20 3763 9900 as soon as possible and explain you’d like to cancel the order. Don’t forget to give them your order number.
I’ve received a faulty or damaged item, what do I do?
We pride ourselves on the quality of the items we sell. However, if you have by chance received a faulty or damaged item, please contact our customer care team on +44 20 3763 9900.
I’m missing an item from my order. What do I do?
We may have sent the item in a different parcel. If this is not the case, please contact our customer care team on +44 20 3763 9900 with the product code and the order number. We’ll resolve the issue for you as quickly as we can.
I received the wrong item, what do I do?
Let us know as soon as possible and we’ll get the right item delivered to you. Please contact our customer care team on +44 20 3763 9900 with the product code and the order number.
What size should I buy?
All clothing sizes displayed adheres to standard UK measurements. However, sizing may vary from brand to brand and tips are given in the product description if they differ from the norm.
Shipping & Returns
What are my delivery options?
We offer standard UK delivery. It costs £3.99 and should get to you within three and five working days. Please allow slightly longer for Northern Ireland.
I live abroad. Can I still order?
Unfortunately, we don’t ship abroad but we will do soon so please keep checking back with us.
Can I return an item?
We offer free returns. Send the item back to us in its original packaging within 28 days of receiving it and we’ll offer you a full refund.
Please note: Unless faulty, we are unable to accept returns of perishable items, earrings (for hygiene reasons), personal items sold with a hygiene seal where that seal has been broken, underwear, swimwear, products made to order, or any item that has been used or returned in an unsaleable condition.
How do I return an item?
Drop your package into your local Post Office to return it to us. Please remember to complete the returns note and place it in the original packaging with the item you’re returning. This will ensure we’re able to understand why the product was not suitable and quickly refund payment to your account.
Did you get my return?
We’ll let you know when we receive it. It can take up to 7 days from the date you returned your item for it to get to us. When we receive it, we’ll drop you an e-mail to let you know.
Do you offer exchanges?
Unfortunately, we don’t offer an exchange service at the moment.
How long will it take to see the refunded amount on my account?
It can take up to 7 working days from when we receive your returned item to refund the money on your account. Refunds will automatically be issued to the payment method used.
How can I pay for my order?
We accept all major credit and debit cards. Your security is very important to us so we use SafeCharge to take payment from your account and to validate all cardholder details. We never store card details and ensure your personal data is secure at all times.
We do not accept cheques or cash for payment online.
How do I use a promo code?
All you need to do is enter the code at the checkout exactly as it was given to you without any spaces.
When will the money come out of my account?
Once your card has been authorised, payment will be taken immediately and you will receive an order confirmation via e-mail.
Why has my payment been declined?
If your payment has been declined, we will notify you via e-mail. Due to the privacy of payment information, we can’t tell you why your payment method has been declined. Please contact your payment provider directly if your payment has been declined.
On occasion, some card providers who have declined payment may still show that Camden Market has taken the funds. This will be for a very short period of time and can be rectified very quickly by contacting your payment provider.
Unfortunately, we’re not able to reinstate an order if this has happened and you’ll need to place a new order.
Get In Touch
+44 20 3763 9900
32 Camden Lock Place
Monday - Friday: 9AM - 5:30PM