The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 introduced to the UK on 9 January 2015 an online dispute resolution platform (the ODR Platform) set up by the European Commission as an alternative dispute resolution (ADR) procedure.

The ODR Platform, which is live from 15 February 2016 and is accessible here:, is an online portal through which consumers may file a dispute about a trader (operating in any European Union member state), with a registered ADR provider, in attempt to resolve the dispute out of court and in a simple and cost effective manner.

If a dispute arises between you and us that we are unable to resolve, you may use the ODR Platform to file a complaint.

SUBSCRIBE TO Our newsletter