Last updated: 00.07.21
We are LabTech London Limited. Our company number is 09229268 and our registered office is at 54-56 Camden Lock Place, London, United Kingdom, NW1 8AF. We are registered as a ‘controller’ with the Information Commissioner’s Office with registration number ZA087285. All references in this Privacy Notice to “our”, “us” or “we” refer to LabTech London Limited, or our group companies and suppliers which provide services to us, as appropriate. All references in this policy to our “Website” are to the website www.camdenmarket.com. We value your privacy and want to be transparent with you in the way that we collect and use your personal information, explain your rights, and let you know how you can contact us for further information.
Information you give to us: You give us information by filling in forms on our website or by corresponding with us by phone, email or letter. This includes information you provide when you do all or any of the following: sign up for our email newsletter, enter a competition, promotion or survey, and when you get in touch with us. The information includes your name and email address, and the information you choose to provide should you contact us with a query. Information we collect about you: When you visit our website we may automatically collect the following information:
Information we receive from other sources: We may receive information about you if you use any other websites we operate or other services we provide. In this instance we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We also working with third parties (including, for example, business partners, subcontractors in technical services, advertising networks, analytics providers and search information providers) and may receive information about you from them. Information collected at Hawley Wharf Camden: CCTV cameras view and record our premises and are monitored by our security team. Location Wi-Fi analytics: We use Wi-Fi technology to help us understand how visitors travel through the Market, and to provide us with useful information such as the number of repeat visitors. Location Wi-Fi analytics works by an identifier from your mobile device (a MAC Address) being picked up by the Wi-Fi technology that we use to provide our free Wi-Fi. If your device Wi-Fi is enabled, it sends Wi-Fi signals that will be recognised by our Wi-Fi technology. The strength of the signal helps provide locations of the device. We ‘hash’ the MAC address after collection to obscure it. We do not combine this information with any other information that may identify you. The lawful basis for the collection of this information is that it is in within LabTech’s legitimate interests to see how people travel through the Market for planning and leasing purposes.
We use information held about you in the following ways: Information you give to us, we will use this information:
Information we collect about you, we will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Where none of the above apply, the use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Website). Our legitimate interests are to:
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, from time to time. We will share your personal information and information about bookings or reservations that you place with the suppliers of the products showcased on our website (the “Suppliers”) where you do not provide this information to them directly. We do not sell, trade, or rent your personal information to others, but we may share your information with selected third parties including:
We may further disclose your personal information to third parties:
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting us by email at [email protected] at any time.
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website or apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at [email protected] at any time. You have the following rights: Right of access. You have a right of access to any personal information we hold about you. You can ask for confirmation whether we are processing your personal information and for a copy. You will also be provided with details about how and why it is being used. Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect. Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances. You can ask us for further information on these specific circumstances by contacting us. Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances. Right to stop marketing: You have a right to ask us to stop using your personal information for direct-marketing purposes. If you exercise this right, we will stop using your personal information for this purpose. Right to data portability: You have a right to ask us to provide your personal information to a third- party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract and where our use of your information is carried out by automated means. Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest. We will consider all such requests and provide our response within a reasonable period and in any event within one month of your request, unless we inform you why we need a longer period. Certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will tell you this when responding to your request. We may request that you provide us with information necessary to confirm your identity before responding to any request you make.
Our website and apps may, from time to time, contain links to and from the websites of our partners, affiliates, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content on these websites, and we are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy and customer support policies and we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal information to these websites.
We may update our Privacy Notice from time to time. Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our Privacy Notice.
If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact [email protected] or write to us at Legal Department, LabTech London Limited, 54-56 Camden Lock Place, London, NW1 8AF. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information. You also have the right to make a complaint to the Information Commissioner’s Office. The ICO’s website can be seen at www.ico.org.uk This Privacy Notice was last updated on
[28th February 2020]